The Benefits of Training: Institutional Knowledge

institutional knowledge

In recent times most organisations and institutions have undergone more challenges than they could have ever expected.  Surviving those obstacles is an achievement in itself.  One of the most important lessons to take away is that of resource management.  Companies and managers are more vigilant about maintaining stability, performance and ensuring the value of their investments.  They are also highly attuned to the innate importance of their employees and that aiding in their engagement and development can be hugely rewarding.  Offering in-house training is essential to fostering an environment of growth and productivity.  One major reason for this is institutional knowledge.

What is Institutional Knowledge?

Institutional knowledge or memory is often defined as the ‘stored knowledge of an organisation’.  In terms of your employees it encompasses their knowledge and experience of the institution, gathered during their tenure.  The longer an employee is part of an organisation, the greater their institutional knowledge is.  Staff members come to assimilate information based on the specific elements of the business, such as the functionality of physical assets, the bespoke nature of operational systems and the unique characteristics of teams and individuals.  As experts in continued professional development in, TELLAL has a wide-reaching view of how effective training can be transformational, particularly when paired with a strong work history.

The Benefits of Institutional Knowledge

There is no doubt that fresh perspectives can be valuable for organisational growth. But institutions that lack continuity can find they lose unnecessary time and money.  By blending an environment of in-coming talent with developing in-house talent, as well as facilitating open communication for idea sharing, an organisation can make the most of its staffing assets and improve its overall performance.  This optimal environment will then produce the following benefits:

Efficiency-promoting knowledge: Employees with institutional knowledge have a much greater understanding of the organisation as a whole.   This enables them to adapt their processes and productivity to maximise efficiency.  An in-house staff member who receives training that results in a leadership position, already comes to the role with invaluable information on the team they will be managing and the requirements of the job. They know who responds best to which management techniques and styles, they know the strengths and weaknesses of the team members and they know the unique short cuts to be utilised or the gaps that need to be filled.
Real-world experience: In-house training is significantly more effective thanks to the added element of institutional knowledge.  When staff undergo the training, they have a greater understanding of the environment, which allows them to feedback on relevant aspects of the training.  They can suggest scenarios they know to be pertinent for role playing and discussions.  They can volunteer specific examples of past events for evaluation and aid the trainer in relaying techniques and resolutions.  By utilising relevant real-world situations in the training, participants will find the content more useful and this will increase the material retention in the long-term.
Stability investment:  Retaining a stable and reliable environment in your workplace is beneficial for clients and overall performance.  In the current climate, security and trustworthiness are paramount, as is the ability to weather unforeseen events without compromising on output or services.  By investing in training for current employees, you can retain their existing knowledge as well as gaining new skill sets.  This increases the value of the investment you make in offering training.  You get the attributes you need, as well as the experience to know how best to utilise the new tools they have gained.


Training in-house staff with institutional knowledge could be an extremely worthwhile investment for your school, in time, performance and budget.  If you would like to find out more about the training options available at TELLAL please get in touch via +971 (0)4 403 5146 or

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